SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catsndogs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catsndogs.co
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Zamovlyala goods 20.11, priyshov 03.12 dosit Shvydko, goods yakіsny zadovolena I recommend. s owner not spіlkuvalas. now'll надіятись scho pіdіyde I nashіy чіхуашці
Come for a week, everything is fine.
I liked. Take for cats.
Fast, Well sorry that not a bigger size.
Thank you, toychiku like!
Good size and quality of the material
Good bag. Order L for dog 2,7 kg. -Butt. Dogs are not very satisfied, but no one will ask)))
Bag sling ordered 19.11, today 5.12 received. Order size L for Beaver-York 3 kg. Weight. Fit perfectly. Plaid soft put inside, And the kombezike not tight! Dog sitting quietly! Five points!
Excellent ! Thank you.
Product is like on the photo. Seems to be solid. The lowerpart has a waterproof lining, what comes in handy when your pet has an accident.
Shipping and arrival you fast in 20 days arrived to country Latin America. Size S fits perfectly to Yorkie 1200 grams and believe that would serve until when he grows up and weighs about 2 kilos. Recommend store
Order came after 18 days in Samara. The York 2,5 kg. Just a small margin. Stitched very carefully. Recommend store.
Thank You! Bag super, very fast
Fast shipping and product compliant Thank you
Incredibly fast shipping ~
Is nicely. I loved it. Very quality nice.
Good bag. Hope enjoy my pussy
Great bag, sewn neatly, Tyumen came after 2 weeks!!! For Chihuahua to 2 kg Xs took. Thanks to the store.
Very quick fast service. Good product.
bag шла киева 12 days. l size for ordered york, fit just right. about quality: nice bag has not smell, couple of days balcony проветривали; прошита bag good, слабенькая but fabric. successfully that as long as use. thank you!
beautiful, sling is high. i puppy york, 1300. s size c вырост clearly on it. kilogram 3 dog will think just right. came package very fast. 10 days. all super. recommend!