SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catsndogs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catsndogs.co
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag just bombicheskaya! My dog (Chihuahua-2 kg.) fell in love моментательно. Order size S or wrong. As mentioned in the comments have smell, but not critical. Erode. Order came quickly. Bag happy I and my dog))) Thank you.
Good bag! Two cats and Sphinx and Fold fit without problems. Individually, of course
Stay, te very good Antalya up to 1 month
good quality and no smell. highly recommend. lots of room and puppy liked immediately.
Perfect! Thank you!!!
Product received quickly and looks good quality. A See purpose but very satisfied with my order. Thank You.
Thank you all is ok
For a long time.
Product description. Dog in it very convenient. The Parcel was about a month.
Great bag for pet @3 kg at the time
Loved It! We recently took a trip across the country to drop off our daughter in college and this bag was PERFECT for our Chihuahua Oddie. The bag was just right in size and our fur pup LOVED IT as much as we did
Very quality nice and perfect size. I asked my dog weighs 1'900kg. Arrived in less than 2 weeks
Parcel reached 26 days, the only thing that was unclear where getting, changed the tracker, on the delivery mentioned that in SDEK, barely understood that file is necessary in the mail, the expense of convenience, do not know, is not tested
Přišlo pořádku to VCAS
Thank You, goods come quickly. All match the description. For my пушкаря bolshovat bit, but still grow up and be cool. Advise store and goods
Very fast delivery. Confortable for dog... good quality!!!
nice and comfortable for me and my dog thank you
Bag very convenient and comfortable to take my Chihuahua.
Good bag. Our puppy Chihuahua 3,5 months good in it is placed in the seated properly.
Great bag, high quality and very comfortable! Shipping 2 weeks in Novosibirsk. Thanks to the store.