Free Worldwide Shipping We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
lightweight and easy to put on a very wriggly cat she has stopped the scratching so it seems to be working for her i will order again and in bulk
The Order was for a long time, can not say works or not, but the smell from the collar have! size fit, even have stock!
MEXICO DF. The Order charge the 17/10/2018 I arrived the days of 11/12/2018. Only missing open it and how
Mika loves them
Thank You Very Much! All OK!
Product a little late. The Smell is not strong, more like rubber. THE efficiency is not sure. IN general, all good. Thank You Very Much!
Foremost OK and well packed
Kitten does not prevent a. It is narrow smell
Arrived in about a month
Standards))) smell not strong
Wonderful!
Collar in the picture. Like all the rubber. Helps not know. Present спецзапах. Thank You Very Much.
Delivery 2 month. Packed in a bag. The collar is packed in Special Protective Bag. Collar specific smell, fixed well. According To information, should wear 2 months.
Perfect size for a missing cat watch it so effective is
Thank you...
Very good, I am happy
dont think i's a flea colar tho
Weird smell but I love them will take pics of them soon with my cats wearing them shipping came fast 2 weeks
Well packed. Arrived fast. But not answer questions. Product tested, good. But not eliminated all flea my cat. But realized that with the leash it scratched and after a few days it gave a decreased in flea
Did effect on my cat!
Thank you. Item as expected
Product took a little but arrived. I Am using in my cat. Still not know if works.
Nearly two months delivery! the collar Collar, so the cat looks. not able to understand how to promote this crap, cut stopper small, well that only one, it turned out that crap that holds the excess part of the collar.
Good product. Thank you.
It is fast. Prodovtsu