Free Worldwide Shipping We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent. My cat charm you.
Good game Mouse
Delivery about a month. A set of three identical toys different colors as the photo, description, with bells, the leg-a spring. Cats have four. Toys like all and even year old niece, had to give one. Only shortcomings-sucker does not hold the word "is". Do not remove stars, because it is. My зверушкам that does not stop, they are great chase toys around the room, even, it seems to me, so Im more interesting
It 'S for 32 days. Good product, cat happy)
Delivery 2 month, long, Kitty grew. the linoleum well kept, after moistening. say that cat happy-no, only is interested, Sniffs, see will play or not. in any case toy interesting. there were problems with delivery, but the store has been connected seller is a plus.
Nice
They do not adhere to the surface
Good quality. Like a cat
Not come
Cat toy like, mounted on the suction cup to a smooth surface, the strong spring, with a small bell
Everything is fine. Thanks to the store.
Very hot product matches + + + + +
Yes
Poor sucker catch on, but the cat is not lessened the fun, very like!)
The Parcel was 1,5 months in Moscow region. Track is not monitored. Sucker is not attached.
mon chat adore
Sent to the sixth day after order and delivered to Astana per month. Toy cat liked. Well kept on the glass, the other smooth surfaces-Not sure.
Suction Cups hold is not bad, but the spring is very easy to take out the animals, my cat does it for a couple of seconds, as a result of a direct function of this game does not work.
my cats were both very interested in this toy. worthy purchase, thanks store!
Very nice product my cats love it
Arrived. Quality not fountain. Although the price is acceptable.
Placed the order in September, got them in November.
Very Good sucker stick well. All in good condition like a cat.
Funny toy, was 2 months
Good toy for cat, he likes playing. Suction Cup holds no scientists, or I just have not understood. Item for your money