Free Worldwide Shipping We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good mouse, cat happy, recommend!
My cat loves this muisjes. This is the 2de time I order. The first has them there very much played with. But they disappeared one by one (cat mag indoor and outdoor walk). Now I have her a new given and she is there already a hours Note to the play. She is very happy.
Cat noavyatsya :)
Sand Martins fabulous, my micini enjoyed several… Soon I'll buy others.
Bought in to friends cheaper for 52 ruble. Shipping in MO-more than two months. Quality good, mouse little rustling when shaken. Cats like. Different mouse for peanuts. Purchase, of course, happy. Recommend product and store.
Very good! Are very cute, have great quality, my cats loved!
Ordered 23.10 mail 10. 12. Cat happy with the order.
Good toys for cats, recommend
Thank you
Set lasted for a long time. Good for a long time. All 10 pups in a set.
Mouse good, thank you!
Good mouse for a great price. Cats are happy
Honest store
Fur Seals like!
Cat actively playing)
Great toy rattle just before the house got and cats tutzhe pilfered by corners. Value 10 PCs as one in store. Even not afraid that had to wait a bit, but how much joy. Recommend, all mouse good marriage, bright and feathers a lot.
All 10 came. Made for the price is good
Excellent mouse, cat happy
Best mouse rattle
Excellent! Track tracked, cats like. Instead of tails feathers))) Thank you!
The mouse good quality, inside rattles.
Mouse cool delivery dolgovato bit, well worth the trouble, cats love it
10 Mice come. Inside something rustling, not to say that cats just like, but a bit Chase. From just fabric and natural prefer.
Not very neat, in that the thunders, CAT not them interested.
Different mouse! Order is not the first time!