SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catsndogs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catsndogs.co
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pom Chi doesn't like clothes but looks adorable
Size mistake, and costume bomb
Super article. J’ai pris un taille M pour un cavalier King Charles de 6 mois et la taille est parfaite. Je recommande !
Good product. Delivery took 3-4 weeks. Overall very pleased. Thank you store.
It is great! Super soft and warm, quality nice, Fast shipping, two to three weeks <3
fits dog perfectly good quality too!
The toychika weight kg have M. It has paid off, because if you would take less then converged in the breast. Product quality, soft touch, definitely recommend for the money
Is Super like on the picture unfortunately too small for my bulldog
Cool, tepid and bright kombez! Come in 3 weeks. Description and pictures. Thank You Very Much!!! Rrekomenduyu.
Suit good, a little thread, patch on the back does not correspond to the but it is not critical, most importantly come in size. Thank You Very Much!
super soft & a perfect size, ordered the size I usually get for my dog!
All good but not the size. But so worth it.
body fit but the hoodie is s bit large. my pug is about 18-20lbs. I got her the XXL
Pero is very petty
adorable haven’t tried it on my teacup yorkie yet but it’s going to be great for the winter
Cute but M is too small for my shichi. It would be good for yorkie size dog
Fits a little snug. Nice quality. Packaged in plastic envelope. Got xxl for our 25 lb frenchie.
It's so soft and really cute the quality is really good would definitely recomend buying
I guessed the wrong size for my dog, but the outfit is super cute. Just like the picture and very well made. I might order another after measuring my dog.
Very cute, but cut a little small. Make sure to buy a size up from regular.
I was so happy the dog clothes arrived beautiful. but wrong size for my doggie.